Return Policy

1. Any request for goods return or credit notes must be made within 7 days of initial receipt of order. Including but not limited to non-receipt of goods invoiced.

 

2. All requests for credit must be initiated via the customer service or sales team

  

3. Proof of purchase must be supplied for any faulty product or warranty claims. 

 

4. Any additional goods returned outside of the original goods return notification will not be included in the credit. Items will be quarantined, and a notification will be issued to the client for further details or a request to collect within 5 working days.

 

5. If additional items are not collected within the above-mentioned days, the client will forfeit any claim to goods & goods will be scrapped.

 

6. Drillcut will not accept the return on any item that is classified as a “special order” or “made to order” product.

 

7. A 15% restocking fee will be applied to all stock returns, excluding faulty/incorrect product claims if agreed by your Drillcut representative. 

 

8. Any goods returned which are deemed beyond sellable condition or in any other state of immediate re-sell condition, may either carry a repair fee or the claim rejected. Clients will be notified with proof of condition and outcome within 5 working days.

 

9. Any products returned to the supplier without prior notification is not the responsibility of the supplier and the client agrees by doing so, may result in lost credit

 

10. Drillcut will not accept any goods that are not accompanied by a Credit note return form or a reference to the credit note number displayed on the product.